Privacy Policy

1. Introduction

BookWell.host ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

We collect information you provide directly to us, including:

• Account Information: Name, email address, and password when you create an account.
• Property Information: Property details, room types, pricing, and availability that you add to your account.
• Booking Information: Guest names, email addresses, booking dates, and payment details processed through Stripe.
• Communication Data: Messages you send to us via email or our contact forms.

We also automatically collect certain information when you use our services:

• IP address, browser type, and operating system
• Pages visited and time spent on our site
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process bookings and payments
• Send you transactional emails (booking confirmations, account notifications)
• Respond to your inquiries and support requests
• Monitor and analyze usage patterns to improve user experience
• Protect against fraud and unauthorized access

4. Payment Processing

All payment processing is handled by Stripe. We do not store credit card numbers or sensitive payment information on our servers. Stripe's privacy policy governs the collection and use of payment data. Please refer to Stripe's Privacy Policy for more details.

5. Data Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that help us operate our services (e.g., hosting, email delivery, payment processing).
• Property Owners / Guests: Booking information is shared between property owners and their guests to facilitate reservations.
• Legal Requirements: When required by law, regulation, or legal process.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit (TLS/SSL) and at rest. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time by contacting us.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability

To exercise any of these rights, please contact us at hello@bookwell.host.

9. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable law.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at hello@bookwell.host.